One of the biggest discussion points in this study is decision-making. Short-term and long-term decisions are made daily and one of the prerequisites for great decision-making is having the right information.
Getting the right technology and ERP system on your side is one of those decisions that can result in years of distress OR in a great return on investment.
So, when selecting an ERP system, it is important to keep the following in mind:
1. Agility
According to Wikipedia we can define agility in the business as follows: Agility means the capability of rapidly and efficiently adapting to changes.
Constant economic change, globalisation and the ever-evolving needs of the end-user or customer, makes it absolutely necessary for companies across South Africa and the globe to become more nimble.
2. Responsiveness and Customer Service
In our “quick-fix”, “immediate satisfaction” social environment, clients get impatient if they have to wait for an answer, a quote or anything else for that matter. With this in mind it is essential to have the correct systems in place to increase response times.
This in turn leads to better customer service, increased loyalty and ultimately to greater customer retention.
3. Profitability and growth
The no-brainer. But how?
If, like magic, we can have a clever and in real-time “push-one-button” overview of our financial and operational costs, we can make decisions based on the correct information.
It is great to know what we need but, how do we choose an ERP system
The ERP system must allow you to:
• Have a vision of where the company is going, not just of the next year's financials. • Deliver financial and operational performance.
• Have an eye for detail without losing sight of the bigger picture.
Like CEOs, Sage ERP X3 and Synergy Group contain both the necessary DNA and developed experience and skills to grow companies.
http://www.synergygroup.co.za/sagex3.html
