Whatever it is known by, ClientCare (or Support Plus or Software Assurance) is a vital plug that fills a gap in any business that runs a Sage ERP business solution.
The thing with software is that it is constantly being worked on and improved. Whilst this is a fantastic thing for technology and progress, it’s also a hassle if the version just before the updated edition has been bought, installed and implemented.
Who needs the aggravation, right? WRONG. There is no aggravation involved if you have a ClientCare contract in place…
Firstly, if your contract is up to date, you are automatically entitled to the latest releases of the software for the specific modules used. Secondly, a current ClientCare contract provides you with long-term security that all upgrades that fall within the 12 months of the contract are supplied at no cost. Thirdly, ClientCare is, technically, a maintenance contract for your software, so you get added value on your investment because you receive all the enhancements to your system as well as peace of mind regarding the availability of product support.
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