Why would you want a plumber managing your IT support?

Traditional IT support works in much the same way as a plumber: something breaks, you call them out AFTER the proverbial has hit the fan, someone comes to asses the situation, you hold thumbs the problem can be sorted out there and then, and then you get a bill.

When it comes to IT support, by the time a problem has reared it's nasty little head, it's already too late and Game Over could be just around the corner. Downtime is not a pleasant place to visit. 

Managed Services for the WIN! 

 

Want to know how to avoid this? Managed Services, because Managed Services offers a true IT support partnership, exceptional service and problem resolving BEFORE the little critters even appear on the radar. And because Managed Services is so completely different to traditional IT support. 

Responsibility, that's where "the difference comes". All the responsibility and all the risk that is a constant companion of accountability for your IT system management is placed firmly in the hands of the Managed Services provider. All sigh a sigh of relief...

Managed Services is the ideal model of IT management. Don't believe us? We have some comparisons that we'd like to share like friends with you. That's how we roll.

   

Traditional IT Services:	Managed Services:
The “break-fix” service provider has no incentive to ensure your network is as stable as possible. The slower they work, the more money they make.	The Managed Services provider (Synergy Group) will lose a precious commodity should anything go wrong - technical support time. Our incentive is to ensure your network is as stable as possible at all times.
Their profit is relative to your problems – more problems = more money. Your IT nightmares are their IT dreams (most profitable jobs).	You pay a fixed monthly fee for our guaranteed services – regardless of whether or not the wheels stay firmly in place or a disaster of epic proportions unfolds.
They have no incentive to invest in network management tools and you miss out.	You are not limited to a certain number of hours of support per month.
The latest network management and automation systems pass you by undetected and you gain no benefit from technological advances.	Proactive maintenance = optimal network stability and functionality.
More often than not the service provided is considered “best effort”; response times are flexible and guarantees are rarely made.	You receive all the benefits of the latest network management, automation and monitoring systems.
Double billing for the same problems.	Our response times are backed by an outstanding technician base as well as an all-inclusive Service Level Agreement